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Orders – Change of an Order

Orders can be changed subject to the following conditions:

  1. Before the order has been dispatched
    • The product selection can be changed or the order can be cancelled
    • In the event of cancellation, any bank charges incurred will be deducted from the refund of the transaction amount
  2. Once the order has been dispatched
    • In the event of an exchange of goods, the customer will be responsible for the return and re-delivery costs
    • In the event of cancellation of the order prior to the unpacking of the product the customer will be responsible for the delivery and return costs
    • Once the order has been delivered and unpacked a restocking fee will be applied

Payment Options

Orders from South Africa

  • EFT into the Conglomus FNB account – the details of which are provided in the emailed order confirmation
  • Via the PayFast secure payment gateway selecting either:
    • Credit card –  A 48 Hour holding period applies for all orders paid via PayFast
    • Mobicred (for monthly payment terms)

Orders from all other Countries

  • Payments may be made by EFT into the Conglomus FNB account
  • Minimum payment of R1500 is required
  • All bank charges for EFT to be for the account of the customer
  • Items will only be released once the amount reflects in our bank account

All goods remain the property of Vita-mix until paid for.

Delivery policy

  • Subject to availability and/or receipt of payment, or subject to conditions of agreed payment terms, orders will be processed and dispatch confirmed by way of email
  • All goods delivered need to be checked for short supply, damages or defects and should be reported to us by no later than 48 hours from date of acceptance
  • Our dispatch procedure includes photographing the contents of every order as a record of what was sent out and the visual condition of the goods. This information is linked photographically to your order details
  • Vita-mix only deliver via door to door courier
  • Delivery times are governed by the third-party courier service contracted to deliver your order. The following are usual delivery times but not guaranteed. Courier delivery is between 1 and 4 working days.
  • Order values that qualify for free delivery are inclusive of Vat value
  • The delivery address must be a town or city in South Africa
  • Please note that once the parcel has been collected by the delivery company we are unable to control delivery times
  • Note: A delivery being delayed is not grounds for return or refund

The Terms and Conditions under which Vita-mix offers Free Delivery are:

Delivery outside South African borders

  • For any and ALL orders OUTSIDE of South Africa, the customer is liable to get a quote from their own courier company and to arrange collection from the Vita-mix dispatch office at 9 Hoog Street, Utrecht, KZN
  • Vita-mix does not arrange for any delivery outside of South Africa
  • No claims can be made on Vita-mix, after goods have been deemed to have been collected by the customer courier company

Tracking Your Order

Once your order has been dispatched you will receive an email with the tracking number and weblink to track your order.

Lost in transit orders

  1. In the case of warranty or refunds a copy of the invoice/sales receipt MUST accompany the goods
  2. Any goods returned must be in their original packaging. A refund will only be payable if the goods are in 100% original saleable condition
  3. A Returns Authorisation form must be completed before goods can be returned, irrespective of the reason for the return
  4. Return of goods costs, are for the account of the customer. Once you have received a Returns Authorisation No., and paid the courier fee, in the case of using our courier services, the goods may be returned
  5. Any goods that are returned without a Returns Authorisation No. and do not qualify for return/refund status will be held pending payment of delivery for the return of the goods to the customer

Returns Procedure

  1. In the case of warranty or refunds a copy of the invoice/sales receipt MUST accompany the goods
  2. Any goods returned must be in their original packaging. A refund will only be payable if the goods are in 100% original saleable condition
  3. Books, CDs and DVDs may not be returned
  4. A Returns Authorisation form must be completed before goods can be returned, irrespective of the reason for the return
  5. Return of goods costs, are for the account of the customer. Once you have received a Returns Authorisation No., and paid the courier fee, in the case of using our courier services, the goods may be returned
  6. Any goods that are returned without a Returns Authorisation No. and do not qualify for return/refund status will be held pending payment of delivery for the return of the goods to the customer
  7. Please note that there is a 15% handling and restocking fee on all returned products. (Once item is checked, an invoice will be created for the 15% fee and will be allocated to the credit note.)

Warranty and Repair Returns – Delivery and Charges

  1. The Customer and Vita-mix pay for the goods to be returned to an address designated by Vita-mix on the following basis:
    • If the product is less than 3 (three) months old from the date of purchase, Vita-mix will pay for the delivery costs.
    • If the product is between 6 (six) months to 1(one) year old from the date of purchase, Vita-mix and the customer will share delivery costs equally.
    • After 1 (one) year from the date of purchase, the customer will pay full delivery costs.
  2. Goods are deemed to have been returned to Vita-mix, to an address designated by Vita-mix, on POD (Proof of Delivery) by a signed delivery note/waybill or other document proving delivery.
  3. Vita-mix will charge the customer for sanitising equipment that is returned for repair in an unsanitary condition (whether or not the product is under warranty).

Disclaimer and Limitation of Liability

Vita-mix provides this website “As Is”.  No expressed or implied warranty is hereby given nor any other promises made about this website.  We do not warrant that this website is good quality, accurate, complete and up to date, legally effective, secure or fit for any particular purpose.

  • You indemnify us against any claims, demands, losses, damages, costs and liabilities related to the use of this website
  • The limit of our responsibility and liability for any issues related to this website is that we will, once we are made aware of any issues, resolve or fix the issue as soon as possible
  • We take no responsibility for our items offered on any other website
  • Vita-mix provides an optional third party courier service for collection and delivery of items in need of service/repair. Should the customer choose this third-party service the liability for any damages, loss of goods etc. will be transferred from Vita-mix to the customer

Customer privacy policy

Vita-mix shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569 Your information to register on vita-mix.co.za is considered to be private and is kept on a secure server. Your information is used by Vita-mix for the purpose of processing your orders, and to notify you of products or special offers that may be of interest to you. Customer information will never be sold to a third party.

Country of domicile

This website is governed by the laws of South Africa and Vita-mix chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as 9 Hoog Street, Utrecht, 2980. You agree that any claim relating to vita-mix.co.za and our service can only be dealt with in a court in Utrecht in the Province of KwaZulu Natal, South Africa. Variation: Vita-mix may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Conglomus, a close corporation based in South Africa trading as Healthmakers and with registration number 95/46947/23 and CE Thornhill (Member).

Support Email:

Support Contact Information:

  • SA 0861 100 695
  • Intnl +27 34 331 4824

Disclaimer

General Disclaimer

No images or information or products contained in vita-mix.co.za is intended to be or should be taken as a treatment or medical diagnosis. The information, images and products are for general knowledge and use and are not a substitute for professional medical advice. Always seek the advice of your medical practitioner, homeopath or alternative qualified health provider when starting any dietary or nutritionally related program. The use of any of the equipment sold on vita-mix.co.za is not a reason to discontinue prescribed medication or medical treatment. Copyright Unless otherwise stated, all the material appearing on vita-mix.co.za, including the site design; text; logos; graphics; icons and images, and any other material and the arrangement thereof is subject to the applicable copyright laws. Copyright 2019 Vita-mix. Obligations on Registering on vita-mix.co.za: You are responsible for keeping your access password to vita-mix.co.za confidential and agree to immediately notify us of any unauthorized use of your password or access to vita-mix.co.za using your details. Vita-mix may, for marketing and statistical purposes, monitor the users of vita-mix.co.za through the shopping cart software. Vita-mix maintains the right to suspend or terminate access, to all or some of vita-mix.co.za, from certain IP addresses. This may be done at our sole discretion and without notice. Vita-mix.co.za reserves the right to cancel any customer or member registration to the site. This may be done at our sole discretion and without notice.

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